Shipping Policy

Last updated: January 2026

At e2pay.store, we are committed to delivering your tea products in the quickest and safest way possible. Please review our shipping policy below to understand how we handle your orders and what to expect during the shipping process.

1. Order Processing Time

All orders are processed within 1–2 business days from the time of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to cater to your needs. Depending on your location, your order will be delivered using reliable shipping partners. Estimated delivery times are as follows:

• Within India: 3–7 business days depending on the destination
• International Shipping: 7–14 business days (subject to location)

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and the size of your order. We offer free shipping on orders over ₹2000 within India.

4. Order Tracking

Once your order has been dispatched, we will send you a tracking number to help you track your order. You can track your package on the courier partner's website or by using the tracking link provided in your confirmation email.

5. Shipping Restrictions

We currently ship within India and to select international locations. Please check our available shipping zones during checkout.

6. Delivery Issues

While we aim to ensure timely deliveries, there may be unavoidable delays due to:

• Adverse weather conditions
• Postal service delays
• Customs clearance (for international orders)

In the event of any delivery issues, please contact us, and we will do our best to resolve the situation.

7. Missing or Damaged Items

If any items are missing or damaged during shipment, please report the issue to us within 48 hours of receiving the order. We will provide a resolution as quickly as possible, either through a refund, replacement, or store credit.

8. Order Cancellation

You can cancel your order before it is shipped. Once your order has been dispatched, we are unable to cancel it. Please contact us as soon as possible if you wish to cancel an order.

9. Contact Information

If you have any questions or concerns regarding your order shipment, please do not hesitate to contact us: